TESTIMONIALS
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Welcome to New Braunfels Vision Center!
Our staff tries very hard to handle your needs in a courteous manner. The current health system has many areas where delays are inevitable (i.e. verifications, authorizations, etc).
We understand that this can be very frustrating; however, we ask that you not take your frustrations out on our staff. Abusive behavior or cursing when dealing with our staff will not be tolerated.
Patient Paperwork
Please remember to bring your Driver’s License/Photo ID and your insurance card(s)!
Reminders/No Show Fees
We understand that there are times that arise when you may miss an appointment due to emergencies or obligations for work or family. However, when you do not call to cancel your appointment, you may be preventing another patient from getting much needed treatment. Thusly, the situation may arise where another patient fails to call and cancel their appointment and we are unable to schedule you a visit, due to a seemingly “full” schedule. If you are unable to keep your appointment, please notify us at least 24 hours in advance if you need to cancel or reschedule your appointment. If you fail to contact us, there will be a $50.00 fee charged to your account for each “No Show”. This will not be covered by your insurance.